Delivery:

Delivery costs: €7,00
'Free shipping' over €150,00

How long will the delivery take?

Antwerp	Within 24 hours	€7,00
Belgium	1-2 working days	€7,00
Netherlands, Germany, France	1-3 working days	€8,00
UK	3 working days	€15,00
Any other country	Within the week	Please contact the shop by email: info@precious.gifts

Please note:
Chocolate arrangements or other gift arrangements can only be send in Antwerp due to fragilty.

Returns:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. E.g.: For a gift arrangement with chocolate, you will get a refund only for the gift itself.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@precious.gifts and send your item to: Precious, Belgiëlei 23, 2018 Antwerp, Belgium.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:
Precious, Belgiëlei 23, 2018 Antwerp, Belgium.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.